PEMODELAN PROSES BISNIS SISTEM LAYANAN PADA PT. TASPEN (PERSERO) PALEMBANG

Ayu Wandira, Indah Hidayanti

Abstract


The Taspen Care service system of PT. Taspen Persero is a crucial component of the business's efforts to give participants the best service possible. To increase operational effectiveness, customer happiness, and accountability, it is essential to have a thorough grasp of the business processes involved in providing these services. This study aims to model the business processes found in the Taspen Care service system using BPMN. It is simpler to grasp the study by using the industry standard for visually describing business processes, known as BPMN. The technique employed entails phases for business process identification, data gathering, and BPMN modeling. A thorough and organized modeling of the Taspen Care service system business processes is the end result of this research. Decision-making can benefit greatly from this modeling.

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DOI: https://doi.org/10.32897/sobat.2023.5.0.3131

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Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM)
Universitas Sangga Buana
Bandung, Jawa Barat, Indonesia